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Do you accept credit cards? What type?
Do you accept bank deposits and e-checks?
Do you accept personal checks, cashier's checks, money orders and wire transfers?
How do I return an item?
What is the refund policy?
Can you ship to an address different from the one in my Paypal?
Do you ship international? To which countries?
Do you ship to P.O. / AFPO / BFPO boxes?
How can I track my package?
Wholesale: Do you combine shipping for different types of products or if I buy more than 1 of each product?
When can I expect my order to arrive? US/Canada/International
When are the US holidays you don't ship?
Why is my package late or slow?
Can shipping be cheaper??
Please cancel my order. I have not paid.
Do you accept credit cards? What type?
Yes. Just check out as per normal and select "Credit Cards" as a payment option. An invoice will be sent to you.
We accept MasterCard, VISA, AmericanExpress, Discover.
Note: Orders paid by credit cards may be delayed up to 24 hours for shipping.
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Do you accept bank deposits and e-checks?
Yes we do. In order for you to pay bank and e-checks, you have to open a FREE paypal account. Just check out as per normal on this listing and we will contact you.
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Do you accept personal checks, cashier's checks, money orders and wire transfers?
No.
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How do I return an item?
You have to email us to get approval for returns. Returned packages without approval will NOT be refunded.
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What is the refund policy?
To qualify for refund, you have to 7 days after the you receive it. Returns only accepted if item has not never been opened, is still sealed, is returned in original condition. Refund less shipping and restocking fees. No guarantees.
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Can you ship to an address different from the one in my Paypal?
No, we can only ship to the address registered or added to your Paypal account.
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Do you ship international? To which countries?
Yes. Worldwide.
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Do you ship to P.O. / AFPO / BFPO boxes?
Yes, as long as they are registered or added to your Paypal payment details. If you are paying by credit card, yes too.
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How can I track my package?
US & International Orders: Your tracking number should be sent to your email. You can also find tracking information in your Paypal payment details.
Canada Orders: Sorry there are no tracking information. It takes up to 3 weeks for USPS First Class International packages to arrive.
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Wholesale: Do you combine shipping for different types of products or if I buy more than 1 of each product?
Yes, for orders of 2 or more different items, you may write to us for a manual quote.
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When can I expect my order to arrive? US/Canada/International
US Orders: 2-6 working days (priority mail or first class)
Canada Orders: 6-8 working days, up to 3 weeks. (first class mail)
International Orders: 6-8 working days. (priority mail)
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When are the US holidays you don't ship?
All EST time.
-New Years Eve 31st Dec
-New Years Day 1st Jan
-Martin Luther Jan 18
-President's Day Feb 15
-Memorial Day -Last Mon of May
-Independence Day 4th July
-Labor Day -First Mon in Sept
-Columbus Day Oct 11
-Veterans Day Nov 11
-Thanksgiving Day -4th Thur in Nov
-Day after Thanksgiving
-Christmas Eve -half day ship
-Christmas Day 25 Dec
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Why is my package late or slow?
There are several reasons why shipping may be affected:
-USA Public Holiday
-You paid by a credit card
-You asked to change/adjust your shipping address
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Can shipping be cheaper??
No, if you are buying 1 item only. Shipping and handling fees are fixed. Negotiations and questions about shipping fees will not be entertained.
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Please cancel my order. I have not paid.
No worries. If you have not paid, it has not entered our system, therefore there is no trace of your order. Unpaid orders are canceled within 24 hours. You may also ignore the automated invoice that is sent to you.
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